Set up a RingCentral connector

C1 provides identity governance and just-in-time provisioning for RingCentral. Integrate your RingCentral instance with C1 to run user access reviews (UARs) and provision or deprovision role assignments.

This connector is in beta. This means it’s undergoing ongoing testing and development while we gather feedback, validate functionality, and improve stability. Beta connectors are generally stable, but they may have limited feature support, incomplete error handling, or occasional issues.

We recommend closely monitoring workflows that use this connector and contacting our Support team with any issues or feedback.

Capabilities

Resource	Sync	Provision
Accounts
Roles

Gather RingCentral credentials

Each setup method requires you to pass in credentials generated in RingCentral. Gather these credentials before you move on.

A user with access to the RingCentral Developer Console must perform this task.

Create a JWT application

1. Log into the RingCentral Developer Console.

2. Navigate to Console > Apps and click Create App.

3. In the What type of app are you creating? area, select REST API App, then click Next.

4. In the Authentication area, select JWT auth flow.

5. In the Security area, add the following permissions:

   • Read Accounts
   • Edit Extensions
   • Role Management
6. Select This app is private and will only be callable using credentials from the same RingCentral account.

7. The new app is created. Carefully copy and save the client ID and client secret.

Create a JWT token

1. In the upper right corner of the screen, click your name and select Credentials.

2. Click Create JWT.

3. Give the JWT a name, such as “C1” and select the environment where it will be used.

4. Select the Only specific apps of my choice option and enter the client ID of your newly created app.

5. Click Create. Carefully copy and save the JWT token.

Done. Next, move on to the connector configuration instructions.

Configure the RingCentral connector

To complete this task, you’ll need:

• The Connector Administrator or Super Administrator role in C1
• Access to the set of RingCentral credentials generated by following the instructions above

Cloud-hosted

Follow these instructions to use a built-in, no-code connector hosted by C1.

1. In C1, navigate to Apps > Connectors and click Add connector.

2. Search for RingCentral and click Add.

3. Choose where to add the connector: Create a new app, or Add to an existing app (then select the app).

   If you’re creating a new app, choose whether to link it to an application discovered from your identity provider: select Yes and pick the IdP application, or No to continue with just the connector.

4. Set the connector’s Name and, optionally, a Description.

5. Click the pencil icon next to Owners to choose who can configure and manage this connector.

6. Click Add. The connector is created and its configuration page opens.

7. Find the Settings area of the page and click Edit.

8. Enter the client ID and secret in the Client ID and Client Secret fields.

9. Enter the JWT token in the JWT field.

10. Click Save.

11. The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.

Done. Your RingCentral connector is now pulling access data into C1.

Self-hosted

Follow these instructions to use the RingCentral connector, hosted and run in your own environment.

When running in service mode on Kubernetes, a self-hosted connector maintains an ongoing connection with C1, automatically syncing and uploading data at regular intervals. This data is immediately available in the C1 UI for access reviews and access requests.

Resources

• GitHub repository: Access the source code, report issues, or contribute to the project.

Step 1: Configure the RingCentral connector

1. In C1, navigate to Apps > Connectors and click Add connector.

2. Search for Baton and click Add.

3. Choose where to add the connector: Create a new app, or Add to an existing app (then select the app).

   If you’re creating a new app, choose whether to link it to an application discovered from your identity provider: select Yes and pick the IdP application, or No to continue with just the connector.

4. Set the connector’s Name and, optionally, a Description.

5. Click the pencil icon next to Owners to choose who can configure and manage this connector.

6. Click Add. The connector is created and its configuration page opens.

7. In the Settings area of the page, click Edit.

8. Click Rotate to generate a new Client ID and Secret.

   Carefully copy and save these credentials. We’ll use them in Step 2.

Step 2: Create Kubernetes configuration files

Create two Kubernetes manifest files for your RingCentral connector deployment:

Secrets configuration

# baton-ringcentral-secrets.yaml
apiVersion: v1
kind: Secret
metadata:
  name: baton-ringcentral-secrets
type: Opaque
stringData:
  # C1 credentials
  BATON_CLIENT_ID: <C1 client ID>
  BATON_CLIENT_SECRET: <C1 client secret>
  
  # RingCentral credentials
  BATON_RINGCENTRAL_CLIENT_ID: <RingCentral client ID>
  BATON_RINGCENTRAL_CLIENT_SECRET: <RingCentral client secret>
  BATON_RINGCENTRAL_JWT: <RingCentral JWT token>

  # Optional: include if you want C1 to provision access using this connector
  BATON_PROVISIONING: "true"

See the connector’s README or run --help to see all available configuration flags and environment variables.

Deployment configuration

# baton-ringcentral.yaml
apiVersion: apps/v1
kind: Deployment
metadata:
  name: baton-ringcentral
  labels:
    app: baton-ringcentral
spec:
  selector:
    matchLabels:
      app: baton-ringcentral
  template:
    metadata:
      labels:
        app: baton-ringcentral
        baton: "true"
        baton-app: ringcentral
    spec:
      containers:
      - name: baton-ringcentral
        image: public.ecr.aws/conductorone/baton-ringcentral:latest
        imagePullPolicy: IfNotPresent
        env:
        - name: BATON_HOST_ID
          value: baton-ringcentral
        envFrom:
        - secretRef:
            name: baton-ringcentral-secrets

Step 3: Deploy the connector

1. Create a namespace in which to run C1 connectors (if desired), then apply the secret config and deployment config files.

2. Check that the connector data uploaded correctly. In C1, click Apps. On the Managed apps tab, locate and click the name of the application you added the RingCentral connector to. RingCentral data should be found on the Entitlements and Accounts tabs.

Done. Your RingCentral connector is now pulling access data into C1.